ORDERS & TRACKING

Where do you ship?

We ship to all 50 U.S. states. We offer two flat-rate shipping options: UPS Ground for $9 and UPS Overnight for $38, or FREE SHIPPING on all orders over $75! Orders are typically shipped the next available business day, with UPS Overnight orders shipped the same business day if ordered by 11 a.m. When tracking your shipment, please allow for 1-2 business days for the tracking to update. If you have additional shipping questions, please email us at info@anastasiarestoratives.com.

Can I change or cancel my order?

Yes — as long as your order hasn't shipped yet, you can log into your account to cancel or modify your order. If your order has already been shipped and you wish to return it, please do so by following the directions below.

What is your return policy?

Your satisfaction is of the utmost importance to us. If you aren't happy with your Anastasia products for any reason, you can return them for another Anastasia product or a full refund within 30 days. To initiate a return, contact us. We will email you a new label to print out and ship your order back at no cost to you. Upon receipt of your order, an exchange or refund will be issued and you will receive an email verification. If you purchased our products through an Anastasia retailer or distributor, please go through the original purchase location for any exchange or refund.

What payment methods do you accept?

We accept all major credit and debit cards.

Age Restrictions

You must be 18 years of age or older to purchase our CBD-infused products.

Accessibility

Anastasia is committed to making our website accessible for all customers, including those with disabilities. Consistent with this goal, we have taken a number of steps to enhance our site and increase its usability by those who access the web using assistive technology. Our efforts are guided by the Web Content Accessibility Guidelines, version 2.0, Level AA (WCAG 2.0 AA). We will continue to enhance our digital properties to deliver accessible experiences. If you experience difficulty accessing our website content, please contact us to share feedback and get assistance.

Compliance

Anastasia cosmetic products are compliant with the United States FDA, Health Canada and EU Cosmetic Regulations, as well as California Drinking Water and Toxic Enforcement Act of 1986 (Proposition 65).
All Anastasia CBD raw materials are compliant with the 2018 Farm Bill Act. Each lot is tested by third-party facilities for mold, heavy metal, pesticides and THC level and cannot contain more than 0.3 percent THC. Our CBD is sourced in the United States from certified, state licensed hemp processors. We keep all certifications and analysis data on file.

OUR PRODUCTS

How do I know if a product is right for me?

Our Restorative Creams are beloved by those suffering from severe skin conditions, especially those brought on as a side effect of diabetes. If you have a chronic condition that affects the health of your skin, work long hours on your feet or simply want to reinvigorate tired limbs, we think you’ll love any one of our Restorative Cream Products.
If you’re looking for skin care that helps counter the effects of aging, try our Restorative Face Cream and Night Serum. This innovative duo is designed by experts to instantly hydrate and nourish skin, restoring balance, tone and texture.
Your satisfaction is important to us, so if you try any Anastasia product and decide it’s not for you, we’ll be happy to exchange it for you or give you a full refund—no questions asked.

What do you mean by Greek-inspired ingredients?

The original Anastasia formula is a coveted family recipe developed by our founder’s great grandmother in Greece. She used natural ingredients gathered from outside her door to relieve aches and pains brought on by long hours working in the family olive vineyards. Today, we use ingredients inspired by her passion for healing, such as olive oil, arnica and mint, to help soothe away soreness and nourish dry, irritated skin. It’s these natural, Greek-inspired ingredients that, when blended with the power of modern science, set us apart from other skin solutions.

What can I expect when using the products?

When using any Anastasia product, whether it be one of our restorative body creams or face care products, you can expect results that are both instant and continuous. Our products work quickly to relieve tight, dry, undernourished skin with benefits that get better and better over time.

Are Anastasia products organic?

Many of the ingredients in our face care products are organic, which is important because it means they are grown without the use of pesticides or other contaminants which can irritate the skin.

Do you test your products on animals?

We do not test any of our products or ingredients on animals.

Do Anastasia products expire?

Similar to most skincare products, Anastasia has a shelf life of approximately 12 months once opened. If you are using one of our CBD-infused formulas, you might notice a slight and gradual color change over time (usually pink or purple). This is harmless and does not affect the efficacy of the product.

Is Anastasia safe to use between toes?

Yes. Anastasia’s Restorative Cream formula is powerful enough to provide quick and continuous relief, but gentle enough for use between toes.

How is this Anastasia Restorative Cream formula different from the original formula discontinued in 2017?

Anastasia’s original creator made a beautiful, effective product—one that our company’s founder loved so much, he bought the brand. Inspired by a similar product his great-grandmother used to make in Greece, he hired master formulators to add natural, pure Greek-inspired ingredients to the original formula while also updating and modernizing it for easier application and better stability. You can expect the same extraordinary results of the original Anastasia in this new and improved version.

How do Anastasia’s face care products fit into my current regimen?

Anastasia Day Cream and Night Serum provide comprehensive nourishment to skin, and meant to replace your current moisturizer and any treatments you may use. Simply clean the face and neck with a mild cleanser morning and night, then apply Day Cream and Night Serum respectively for glowing, radiant skin.

How do I apply Anastasia’s face care products?

Anastasia’s face care routine is designed to be simple yet effective. Start with a clean face and pat dry with a soft cloth. Press down on the Day Cream or Night Serum package to dispense the perfect pea-sized amount. Then, gently apply starting in the center and working your way out. Don’t forget the neck!

What does hyaluronic acid do? Is it safe for sensitive skin?

Hyaluronic acid naturally tightens and brightens the skin, resulting in a more youthful and radiant appearance. It is non-irritating and safe to use for all skin types, including sensitive skin, and you’ll find it in both Anastasia Day Cream and Night Serum.

CBD

What is CBD?

CBD stands for cannabidiol, a natural, non-intoxicating chemical compound that can be found throughout nature. Most commonly, CBD is derived from the hemp plant.

What are cannabinoids?

A cannabinoid is a type of fatty acid found in plants and animals. Cannabinoids produced by the body are called “endocannabinoids,” and cannabinoids produced by plants are called “phytocannabinoids.” These fatty acids act as neurotransmitters, which means they act on the nervous system (primarily in the immune cells).

What is the endocannabinoid system?

This gets a bit scientific, but we’ll try to keep it simple. The Endocannabinoid system is a network of molecules, receptors and enzymes in the human body that’s peppered with CBD receptors. These receptors bind with the CBD to either enable or inhibit a synaptic response, which creates an effect in the body.

What is the difference between CBD and hemp extract?

These terms are used somewhat interchangeably—which can be confusing! CBD is one type of hemp extract, but hemp extract isn’t necessarily CBD. Some hemp extracts contain other cannabis constituents, of which there are over 100. Some of these constituents are believed to have their own therapeutic benefits. Neither CBD nor hemp extract have intoxicating effects.

What is the difference between CBD from hemp and CBD from cannabis?

Hemp and cannabis belong to the same species: Cannabis Sativa. Unlike cannabis, hemp has high levels of CBD and very low levels of THC (the intoxicating compound). Our CBD is 100% hemp-derived and contains less than .3% THC, consistent with applicable law.

What is the difference between hemp and cannabis (also known as marijuana)?

While these two plants come from the same species, their chemical makeup is a bit different. Hemp (Cannabis Sativa) has long, sturdy stalks and leaves and a high concentration of CBD with a low concentration of THC. Marijuana (Cannabis Indica) is conversely a shorter, heartier plant with a high concentration of THC and a lower concentration of CBD. In other words, marijuana has an intoxicating effect while hemp does not.

Will CBD help my condition?

We cannot say whether or not CBD will help a specific condition. We recommend giving it a try and seeing how it works for you, keeping in mind that we have a 30-Day Money Back Guarantee if you aren’t 100% satisfied with the results.

Will CBD get me high?

No. CBD cannot and will not get you high. THC is the only cannabis constituent with an intoxicating effect. Anastasia CBD products contain less than .3% THC as is consistent with applicable laws.

What are the side effects of CBD?

There are no known side effects of CBD.

What is the right amount of CBD milligrams for me?

We recommend starting low and working your way up to stronger amounts. More doesn’t always mean better effects, and topical CBD can be layered to increase potency.

Will Anastasia’s CBD products cause me to fail a drug test?

While our products are non-intoxicating, they are sourced from industrial hemp plants, which may contain a THC level of up to .3% by dry weight. The chances of failing a drug test from using topical CBD are very low, but we can’t guarantee it. If this is a concern for you, we encourage you to use your best judgment.

Do I need a doctor’s prescription or medical cannabis card to use or purchase CBD products?

No. Anastasia products are made from legally sourced industrial hemp, not cannabis, so it’s available for purchase without a medical cannabis card.